Question 1

Do I need a WhatsApp Business account to start?

Accepted Answer

No. You can explore the entire product in simulation mode with no account at all. When you're ready to send real messages, you connect a WhatsApp Business number through the official Cloud API, and we walk you through every step.

Question 2

Is this compliant with WhatsApp's rules?

Accepted Answer

Yes, by design. Nudge only messages contacts who have opted in, uses Meta-approved templates, and handles STOP requests automatically. Compliance is baked into every broadcast and automation, not bolted on.

Question 3

How much do messages actually cost?

Accepted Answer

Meta charges per conversation. We pass that through at cost with no markup, and show you the exact ₹ estimate before you hit send, so there are never any surprises on your bill.

Question 4

Can my whole team work from it?

Accepted Answer

Absolutely. The shared inbox supports seats, assignment, internal notes and live presence, so sales and support collaborate on the same conversations without stepping on each other.

Question 5

Will it work for my type of business?

Accepted Answer

Nudge is built for SME retail and D2C: apparel, jewellery, food, décor, electronics, services and more. If your customers reach you on WhatsApp, it fits.

Question 6

How long does setup take?

Accepted Answer

Most shops are live the same day. The photo → campaign generator works in minutes, and connecting your number is a short guided step.

Question 7

Is my data safe?

Accepted Answer

Your conversations and customer data stay yours and are isolated per organisation. We never sell or share your data, full stop.

Question 8

Can I really start free?

Accepted Answer

Yes. The Free plan gives you a WhatsApp number, 250 contacts, 500 campaign messages a month, the shared inbox with AI drafts, 2 automations and 2 seats. No card, no expiry. Upgrade inside the app only when you hit a limit.

Everything you’reprobably wondering

Everything you’re
probably wondering