For hospitals and multi-speciality centres

Answer patients on WhatsApp, day and night.

Nudge answers questions about doctors, OPD timings and health packages. It takes appointment requests and passes medical or urgent questions to your staff.

  • Official WhatsApp Cloud API
  • Only messages people who said yes
  • ₹0 setup fee
A smiling doctor with a stethoscope

I need an orthopaedic appointment this week.

7:05 am ✓✓

Sure! These OPD times are open:

Orthopaedics OPD

  • Tue 10:30 am
  • Thu 4:30 pm
Appointment requestedThu · 4:30 pm · Orthopaedics
Every message answeredDay, night, weekends and holidays.
24/7
Saved every monthCompared with paying two people to reply, morning to night.
₹40,000+
To teach it your businessJust share your website or price list.
5 min
Setup feeWe set it up for you.
₹0

Watch it handle a full chat.

The chat plays on the left. On the right, see what Nudge does in your tools while it talks: bookings, payment links and notes for your team.

  1. Customer: Hello, I need to see an orthopaedic doctor this week.
  2. Sunrise Multispeciality: Orthopaedics OPD runs on Tuesday and Thursday. These times are open:
  3. Customer: Thursday 4:30. What should I bring?
  4. Sunrise Multispeciality: I've asked for Thursday at 4:30 pm. Our front office will confirm soon. Please bring old X-rays and a photo ID.
  5. Customer: My knee is really swollen. Should I take anything for it?
  6. Sunrise Multispeciality: I can't give advice on medicines. I've sent your message to our nurses. If the pain is bad, please call our emergency number.
  • OPD times checked: Orthopaedics · This week
  • Request created: Waiting for front-office confirmation
  • Staff handoff: Nursing desk notified
Example chat. Bookings can go straight in, or wait for your OK.

What it does for your hospital

Real jobs Nudge does on WhatsApp, every day. It only says what you have told it, and your team can take over any time.

A nurse talking with a patient in a hospital bed

ENT OPD has these times open tomorrow:

ENT OPD, tomorrow

  • 9:30 am
  • 11:00 am
  • 3:00 pm

OPD appointment requests

  • Offers open OPD times and takes the request
  • Your front office confirms it
  • Reminds patients before the visit
Growth and above

What are visiting hours in the general ward?

General ward visiting hours are 4:00 to 7:00 pm, one visitor at a time.

Doctors and timings

  • Says which department to visit
  • Shares OPD days and visiting hours
  • It never diagnoses
Starter and above

Do you have a check-up package for seniors?

Yes, here are our senior citizen packages with what each includes.

Senior check-up packages.pdf3 pages · PDF

Health check-up packages

  • Sends your check-up package details
  • Takes a booking request
  • Tells patients when a doctor's OPD moves, if they said yes
Starter and above
A doctor in a white coat

Our staff will go through your report with you. I've passed your message to them.

Passed to hospital staffReport question

Medical and urgent questions

  • Symptoms, medicines and reports go to your staff
  • Emergencies get your emergency number at once
  • Billing questions go to the desk
Starter and above

Your team stays in charge.

Nudge answers the everyday questions. When a customer needs a person, it passes the chat to the right one, with everything already said. Your team sees every chat and can reply any time.

CustomerMy father's knee is very swollen. What should we do?

Nudge passes it to Priya, with the full chat

  • ArjunFront office
  • PriyaNursing deskAssigned
  • KaranBilling

Example team.

From our customers

What our customers say.

“Before Nudge, we were losing enquiries simply because we couldn’t reply fast enough. Now customers get an instant response on WhatsApp, even when our team is busy, and we only step in when a human is actually needed.”
Aarav MehtaMumbai
“The biggest difference for us has been follow-ups. We already had enough leads coming in, but we weren’t consistently following up with them. Nudge solved that without adding more work for the team.”
Kunal VermaPune
“What I like about Nudge is that it doesn’t feel like a traditional chatbot. Customers can actually have a normal conversation with it, ask different questions and get useful responses instead of clicking through menus.”
Aditya KapoorBengaluru
“Most enquiries we receive are repetitive — pricing, availability, timings, services and booking questions. Nudge now handles all of that automatically and saves us a surprising amount of time every day.”
Rahul NairKochi
“The setup was much easier than we expected. We gave Nudge information about our business and it was able to start handling real customer conversations without us having to build complicated flows.”
Arjun SethiGurgaon
“Our leads usually message us after seeing an ad, but a lot of them go cold if they don’t get an immediate response. Nudge has helped us engage those leads while their interest is still high.”
Rohan JainIndore
“Nudge has taken away a lot of repetitive work from our sales team. Instead of answering the same basic questions all day, they can focus on serious prospects and closing conversations.”
Siddharth GuptaNoida
“We didn’t necessarily need more leads — we needed to do a better job with the leads we already had. Nudge helped us realise how many opportunities were being lost simply because of slow or inconsistent follow-up.”
Varun AroraLudhiana
“Our business gets a lot of enquiries outside office hours. Nudge means those customers no longer have to wait until the next morning just to get basic information.”
Nikhil KhannaDelhi
“We wanted something that could actually help move customers toward a booking, not just answer FAQs. Nudge has been useful because the conversation can naturally progress from enquiry to appointment.”
Akash ReddyHyderabad
“As a clinic, WhatsApp is one of the main ways patients contact us. Nudge helps answer common questions and assists with appointment enquiries so our reception team isn’t constantly overwhelmed.”
Dev PatelClinic, Ahmedabad
“We run a salon and WhatsApp is basically our front desk. Nudge helps customers understand the services, check information and move toward booking without waiting for someone at reception to reply.”
Manav ChawlaSalon, Gurgaon
“For our restaurant, customers constantly message about reservations, timings, location and menu-related questions. Nudge takes care of a lot of these conversations automatically.”
Yash AgarwalRestaurant, Jaipur
“In real estate, leads can go cold very quickly. Nudge helps us respond to property enquiries immediately and collect the information we need before someone from our team takes over.”
Harsh VardhanReal estate, Patna
“Our education business receives a lot of questions about courses, fees, schedules and eligibility. Nudge handles the initial questions and helps us identify which students are genuinely interested.”
Mohit SoodEducation, Chandigarh
“As a coaching centre, there are periods where hundreds of enquiries come in together. Nudge helps us manage that volume without compromising how quickly people get a response.”
Sahil AroraCoaching centre, Delhi
“We run a service business where most of our team is not sitting behind a computer all day. Having Nudge manage incoming WhatsApp conversations has been especially useful for us.”
Dhruv ShahService business, Surat
“We sell customised services, so we initially thought an AI agent wouldn’t work for us. But Nudge is very good at handling the first part of the conversation and gathering what the customer actually needs.”
Kabir MalhotraCustom services, Gurgaon
“Nudge acts like a first layer for our sales process. It answers questions, understands the prospect’s requirement and helps us know which conversations deserve immediate attention.”
Arnav GuptaLucknow
“Customers don’t want to fill out another form or send an email — they just message us on WhatsApp. Nudge lets us provide a much better experience on the channel they already prefer.”
Vihaan ReddyHyderabad
“We’ve tried basic WhatsApp automation before, but fixed replies and button-based flows were too restrictive. Nudge is much more flexible because customers can communicate in their own words.”
Rishabh KapoorDelhi
“From a founder’s perspective, Nudge has removed one more thing I had to constantly worry about. I know that when a lead messages us, someone — or in this case Nudge — is there to respond.”
Karan SinhaFounder, Patna
“We used to have leads scattered across WhatsApp chats and would sometimes forget who needed a follow-up. Nudge has brought much more consistency to how we handle customer conversations.”
Parth DesaiVadodara
“A lot of tools call themselves AI but still require you to manually build every possible conversation. Nudge feels much closer to actually training someone about your business and letting them speak with customers.”
Nitin VermaPune
“Nudge has become part of our normal sales process now. New enquiries come in, Nudge handles the initial interaction and follow-ups, and our team gets involved when the customer is ready for the next step.”
Sameer NairKochi
“Nudge genuinely feels like having another person on the team. It answers the repetitive questions, follows up with leads and makes sure interested customers don’t just disappear after the first message.”
Riya SharmaDelhi
“We receive WhatsApp enquiries throughout the day, and earlier some of them would get answered hours later. With Nudge, every enquiry gets attended to immediately, which has made the entire customer experience much better.”
Sneha IyerChennai
“We were looking for a way to automate WhatsApp without making the experience feel robotic. Nudge has been a very good balance between automation and a natural conversation.”
Neha BansalJaipur
“Earlier, someone from our team had to constantly keep checking WhatsApp. Now Nudge handles the initial conversation and we can focus our attention on customers who actually need us.”
Priya MalhotraChandigarh
“For a small business, hiring someone just to reply to WhatsApp doesn’t always make sense. Nudge gives us a lot of that functionality without needing another full-time employee.”
Kavya RaoSmall business, Hyderabad
“One of the biggest improvements has been response time. Whether someone messages during working hours or late at night, they immediately get the information they need.”
Meera JoshiAhmedabad
“We use Meta ads to generate leads, and Nudge helps us handle those leads as soon as they reach WhatsApp. That connection between advertising and actual follow-up has been extremely useful.”
Ananya MenonBengaluru
“The follow-up feature is probably my favourite part. If someone asks about our service and then disappears, Nudge can continue the conversation instead of us manually remembering who to message.”
Ishita ShahSurat
“Customers ask surprisingly detailed questions on WhatsApp. Nudge is able to understand what they’re asking and respond based on our business information instead of giving generic answers.”
Tanvi DesaiVadodara
“The ability to connect WhatsApp conversations with our calendar has been really convenient. Customers can ask questions and then book without our team having to coordinate everything manually.”
Simran KaurAmritsar
“For our clinic, a lot of messages are about timings, availability, procedures and appointments. Automating those conversations has made things much smoother for both the staff and patients.”
Pooja MishraClinic, Lucknow
“In the beauty industry, customers often ask several questions before making a booking. Nudge handles those conversations patiently and gives them the information they need before they decide.”
Aditi KulkarniBeauty, Pune
“We get restaurant enquiries at exactly the time our staff are busiest serving customers. Having Nudge respond on WhatsApp means the person messaging us still gets attention immediately.”
Naina KapoorRestaurant, Delhi
“For property enquiries, customers often message several agents at once. Being able to respond instantly gives us a much better chance of keeping the conversation going.”
Shruti NairReal estate, Kochi
“Parents and students often ask the same questions before speaking with our counsellors. Nudge answers those questions first, which means our counsellors spend more time on meaningful conversations.”
Rhea BhatiaEducation, Mumbai
“For our home services business, customers usually want an immediate quote or information about availability. Nudge makes sure those enquiries don’t sit unanswered while our team is out on jobs.”
Kriti SaxenaHome services, Noida
“For our CCTV business, customers often ask about camera options, installation, pricing and different setups. Nudge can explain the basics before our team gets involved in the technical discussion.”
Anjali RaoCCTV & security, Bengaluru
“For our agency, a lot of leads message with very little context. Nudge helps ask the right initial questions, understand their requirement and qualify them before we spend time on a call.”
Sakshi JainAgency, Indore
“We run an e-commerce business and customers message us about products, delivery and order-related questions constantly. Automating the common queries has reduced the pressure on customer support considerably.”
Tanya MehtaE-commerce, Mumbai
“What surprised us was how naturally customers interacted with it. Most people simply continued chatting the same way they would with someone from our team.”
Neelam JoshiAhmedabad
“The best thing about Nudge is probably that it works in the background. We’re not constantly managing it, but it keeps responding to customers, answering questions and keeping conversations moving.”
Manya BansalJaipur
“As a small team, every hour matters. Automating repetitive WhatsApp conversations has freed up time that we can now spend on operations, sales and actually growing the business.”
Ritu MenonSmall team, Chennai
“The value for us isn’t just saving time. It’s knowing that every potential customer receives a response and gets a proper chance to move forward instead of being unintentionally ignored.”
Shreya ChawlaChandigarh
“We were initially cautious about letting AI speak directly with customers, but after testing Nudge we became comfortable very quickly. The responses stay aligned with the information we provide and we can still take over whenever necessary.”
Muskaan AroraLudhiana
“If most of your customers contact you through WhatsApp, Nudge makes a lot of sense. It helps you respond faster, follow up more consistently and make sure good leads don’t get lost simply because your team was busy.”
Diya ShahSurat

We set it up for you.

You don't need to be technical. We learn how you work, write the replies, connect your tools and test everything first.

  1. Send us your departments, OPD timings and packages
  2. Agree what Nudge answers and what goes to staff
  3. We connect your calendar and set up reminders
  4. We test with your front office, then go live

Works with

  • Google Calendar
  • Your photos, videos and PDFs
  • Google Sheets
  • Salesforce
  • Phone calls
  • Webhooks and API

Bookings, payments, follow-ups and CRM need the Growth plan. Phone calls need Pro. Compare plans

Common questions

Does Nudge give medical advice?

No. It answers general questions only. Symptoms, medicines and reports always go to your staff.

Can patients book a specific doctor?

Nudge books into one calendar. It notes the doctor they asked for, and your front office confirms.

What happens in an emergency?

Nudge replies at once with your emergency number and flags the chat for your team.

Does it connect to our hospital software?

Not by default. On Pro, we can connect your own systems. Ask us in the demo.

Nudge for other businesses

See it work for your business.

Book a free demo. We'll show you how Nudge would handle your messages and explain the plans.